Measures to regulate the activities of courier services in Russia are being strengthened. Specifically, in major cities like Moscow and Saint Petersburg, oversight of courier compliance with traffic regulations has been established. Currently, a unified federal law for couriers is being developed, but strict requirements have already been introduced at the regional level.
In Moscow and Saint Petersburg, couriers are required to register in special systems. These systems store all necessary employee data, including personal information, residential address, and patent number. If the power of an e-bike used by a courier exceeds the established limit (250 watts), it is classified as a moped, and riding on sidewalks is prohibited.
For violations committed by couriers, employer companies can face heavy fines. For instance, in Moscow, fines for legal entities can range from 50,000 to 200,000 rubles, while in Saint Petersburg, they can reach between 200,000 and 800,000 rubles. Companies have the right to take disciplinary action against offending employees in accordance with their internal regulations.
If a courier violates traffic rules or poses a threat to pedestrians, citizens can file a complaint. To do this, it is recommended to record the identification number on the courier's bag, the company logo, or the employee's appearance and contact the delivery service's customer support. In the event of a serious traffic accident, one must immediately notify the police by calling 112 and document the scene with photos or videos.
In the future, a unified federal chatbot is planned to be launched to receive complaints about couriers. This system will use artificial intelligence to process complaints quickly and forward them to the relevant companies. It is important for migrant couriers to be well-versed in their employers' requirements and regional regulations, as well as to ensure their vehicles meet technical standards.
